1. SHIPPING & DELIVERY POLICY
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For our charges, you may select your item(s) and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. Please note that we do not deliver to PO Boxes.
2. ORDER STATUS & TRACKING
Due to the fact that most of our products are handmade, orders will be ready for delivery/collection between 1-5 business days. Once your order has been shipped or is ready for collection, we will notify you via email and provide you with your tracking number (if a delivery option has been chosen during checkout).
There are 2 options available for South African customers:
The Courier Guy – This option is R65 nationwide and takes approximately 1-4 working days to reach you from the time of dispatch.
Collection – Select this option during Checkout and Calliopi By Design’s collection address will be sent to you via email. We will send you a confirmation when your order is ready for collection.
Once your order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track your orders online with The Courier Guy.
Shipping fees for international orders are based on the total weight of the order.
Depending on the total weight, there are 2 (or 3) options available:
South African Post Office – This option generally takes 3-6 weeks to be delivered is only available if the order weighs under 0.5kg.
Aramex Couriers – This option is weight based and will be adjusted according to your cart during checkout. Aramex takes approximately 3-7 working days to reach you from the time of dispatch.
DHL Express – This option is also weight based and will be adjusted according to your cart during checkout. DHL takes approximately 2-5 working days to reach you from the time of dispatch.
Please note that we take no responsibility for your parcel once handed over to the courier service.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.